Deliveries & Returns

​The Puffin Hut deliver to anywhere within the UK.  Delivery is FREE for all UK orders over £20. 


Delivery Option Price Delivery Time Restrictions
Royal Mail Tracked 24 Signed For £2.99 Aims to deliver the next working day including Sat. Order before 3pm. Signature required.
Royal Mail Tracked 24 
£2.99
Aims to deliver the next working day including Sat.
Order before 3pm.
Royal Mail Tracked 48 Signed For £2.70 Aims to deliver in 2-3 days including Sat. Order before 3pm. Signature required.

*UK orders are sent out using the Royal Mail 'Tracked & Signed For' Service by default unless otherwise requested. By requesting a standard delivery that does not require a signature you agree to indemnify us against any losses if your package is lost in the postal system.

Please ensure that you enter the delivery address details carefully.  The Puffin Hut can not be held accountable if an order gets lost due to incorrect information given at the time of ordering.  We can only ship to the delivery address given when you order.

With the Royal Mail Tracked 24 option Royal Mail aim to deliver at least 93% the next day. At certain times of year your order may take a little longer and we ask that you wait 5 working days before contacting us.

Please note: Orders are processed between 9am - 3pm Monday to Friday excluding Bank Holidays. Any orders placed outside of these times will be processed the next working day.

Payment

We require payment in advance for all products ordered.  Goods will be dispatched when cleared payment has been received.  The Puffin Hut use PayPal and World Pay (card) to process payments.  We also offer Bank Transfer as a method of payment.  If you would like to pay by Bank Transfer please email us first.  If you have any questions about payment please do not hesitate to contact us.  All prices are quoted are in £ Sterling.

Returns & Refunds

If you have changed your mind and wish to cancel your order you may do so within 14 days starting the day after the goods were delivered. Should you wish to return them within this period please contact Puffin Hut by email or by telephone. Please note that as some products are for oral use, once used they cannot be returned, unless faulty. Any items returned for a refund must be returned in resalable condition with any seals intact where applicable. Unless faulty we cannot accept any unsealed E-Liquid returns for health and safety reasons so please make your selection carefully. Orders can be cancelled any time prior to shipping. Once shipped, if returning an unwanted item, you will be responsible for both the outbound and return shipping costs. You may contact us by email: sales@thepuffinhut.com or by telephone: 01249 819999.

In addition to our 14 day Refund/Exchange policy, if you believe that your product is faulty please contact us as soon as possible. Upon returning goods to us they should be well packaged and reasonable care taken to ensure that they arrive back to us in good condition and if possible with the original packaging. We cannot be held responsible for any returned goods that do not arrive back to us, so please return using recorded delivery. Any returns must include a copy of the original order invoice.

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