Lockdown

Here we go again! Unfortunately we find ourselves in lockdown once more, but not to worry, we've got you covered!

We know that many of our shop customers rely on our service and we won't let a lockdown change that. We are determined to offer the highest level of service we physically can during lockdown.

From Thursday 5th November we will be hand delivering as many orders as we can to our local customers who live within a 5 mile radius of each of our shops. Click HERE to see where we deliver. This service will continue until we can reopen our shops.

  • Please checkout as normal, choosing the free delivery option if your order is over £20 and we will do our best to hand delivery to you the next day if your address is within 5 miles of any of our shops.
  • If your order is less than £20 then please select the 2nd class postage option and if your delivery address is within 5 miles of any of our shops we will do our best to hand deliver to you the next day. 
  • All orders that qualify for hand delivery placed before 3pm will be delivered the next day (Mon-Sun), orders placed after 3pm will be processed the next day.
  • If you qualify for local delivery and you're not home when we deliver, we will post your order through the letterbox if possible. If your parcel won't fit through the letterbox, we will do our best to leave it in a safe place and let you know where to find it.

Please note that if your delivery address is not within our local delivery area your order will be sent via Royal Mail.

For our online customers who live further afield our service will not change, we will continue to process your order as normal. Please be aware that if Royal Mail encounter any delays this is unfortunately beyond our control, so please allow extra time for delivery.

If you need any help with your order or just need some information about our service, please contact our online team on 01249 819999 who will be happy to help.

During lockdown our online chat will be available 9am to 5pm Mon-Sat and 10am to 4pm on Sunday.

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